Subprocessors
The trusted third parties that help us deliver Loomling, the data they process, and where.
Last updated: 9 June 2026
Who processes data on our behalf
We keep our vendor list short and purpose-bound. Each provider below processes data only to deliver part of the service, under its own security and privacy commitments, and is not permitted to use your family's data for its own advertising. Premium media providers (fal, ElevenLabs) are used only when the premium “studio” quality is enabled.
| Provider | Purpose | Data processed | Region |
|---|---|---|---|
| Supabase | Database, authentication & file storage | Account, child profiles, stories, conversation transcripts, cached media | Australia (ap-southeast-2) |
| Vercel | Website & API hosting, operational logs | Request metadata (IP, user agent), all traffic | Global edge / USA |
| OpenRouter | Story-text generation (routes prompts to LLM vendors) | Story prompts & the details you provide; routed to downstream LLM providers | USA |
| Groq | Speech-to-text for the voice chat — transcribes your child’s spoken input | Short audio clips of the voice chat | USA |
| fal | Illustration generation (premium “studio” quality) | Image prompts (no personal data beyond the scene description) | USA |
| ElevenLabs | Narration / text-to-speech (premium keepsake narration) | Story text to be narrated | USA |
| Braintree (a PayPal service) | Web subscription payments | Payment card/PayPal details (handled directly by Braintree), billing status | USA |
| Apple App Store | In-app purchases on iOS | Purchase/subscription status | USA |
| Google Play | In-app purchases on Android | Purchase/subscription status | USA |
| SendGrid (Twilio) | Transactional & account emails | Email address, message content | USA |
Changes to this list
We update this page when we add or remove a subprocessor. Material changes are reflected by the “Last updated” date. Questions? Email hi@loomling.com.
This document is a starting template intended to be reviewed and adapted by qualified legal counsel before you rely on it. It is provided for convenience and does not constitute legal advice.